Lame Duck Leadership

Susan Beaumont offers her insights into Large Congregations in this piece about responding to the question “shall I stay or shall I go?”

“I don’t want to stay a day longer than I ought to.”

“I don’t want to be a lame duck”

These are the two most frequent concerns I hear expressed by clergy leaders who are thinking about retiring or leaving their post. Quickly, the conversation moves away from the first question and onto the second. It’s not unusual for me to enter a congregation and have two independent conversations on the same day. First, the clergy leader approaches me and says, “I’m thinking about retiring or moving on, but I can’t discuss this with any of my lay leaders because doing so will make me a lame duck leader.” A lay leader approaches me and says, “Many of us are wondering what the pastor’s retirement plans or vocational plans are, but we can’t ask her for fear that she’ll think we want her to leave, or that she’ll become a lame duck leader once the conversation begins.” Consequently, nobody speaks about a looming departure and the anxiety level of the congregation builds.

via Lame Duck Leadership « Inside the Large Congregation.

So What Are Tribes and How Are We Like Them?

Len Sweet in a recent tweet asked “what if church ad councils or “sessions” or “deacon boards” were reinvented as “Tribal Councils” (twitter.com/lensweet, October 1, 2009)?  The question prompted me to investigate what others are saying about tribes.

I turned first to Seth Godin who recently wrote TRIBES: We Need You to Lead Us.  He gave an preview to his book at TED Talks on “The Tribes We Lead” (May 2009).  Seth suggests that in our time there is a new way of making change.  The change we seek is lived out by changing life through the tribes we are part of, and more importantly, the tribes we create.  The process unfolds as we tell the story of what is wrong with the status quo, gather others who share our discontent, and then lead this “tribe” to a better future.

So three questions I’d offer you. The first one is, who exactly are you upsetting? Because if you’re not upsetting anyone, you’re not changing the status quo. The second question is, who are you connecting? Because for a lot of people, that’s what they’re in it for. The connections that are being made, one to the other. And the third one is, who are you leading? Because focusing on that part of it, not the mechanics of what you’re building, but the who, and the leading part is where change comes.

So how do leaders respond to these challenges?

So here is what leaders have in common. The first thing is, they challenge the status quo. They challenge what’s currently there. The second thing is, they build a culture. A secret language, a seven second handshake. A way of knowing that you’re in or out. They have curiosity. Curiosity about people in the tribe. Curiosity about outsiders. They’re asking questions. They connect people to one another. Do you know what people want more than anything? They want to be missed. They want to be missed the day they don’t show up. They want to be missed when they’re gone. And tribe leaders can do that. It’s fascinating because all tribe leaders have charisma. But you don’t need charisma to become a leader. Being a leader gives you charisma. If you look and study the leaders who have succeeded, that’s where charisma comes from, from the leading. Finally, they commit. They commit to the cause. They commit to the tribe. They commit to the people who are there.

Enjoy the full video.  Seth make a great presentation.

David Logan, a USC faculty member and consultant, added clarity to me investigation in a TED talks on Tribal Leadership.  The following are the different stages of tribe development and his insights on how to lead the tribe forward:

Stage 1:  LIFE SUCKS!  This tribe is formed from folks who have systematically rejected traditional tribes and gathered together with other likeminded people in gangs.  The prison yard is literally full of tribes of this type.  Logan’s further insight is that people behave the way they see the world, e.g. if they assume that life sucks, they will behave as if life sucks (and it should for you as well).

Stage 2:  MY LIFE SUCKS!  This tribe is characterized by the line to renew your driver’s license at the Department of Motor Vehicles.  The culture makes people dumb and we react with anger at our participation in the ritual of standing in line.  But many organizations have people within them that react with despair about their situation and no work or innovation can emerge from this kind of tribe.

Stage 3:  I’M GREAT (and your not)!  This is the stage that many of us will move to and unfortunately stay at.  In this kind of tribe every member is constantly trying to one up each other.  These tribes are formed from gatherings of smart and successful people.

Stage 4:  WE’RE GREAT!  At this point tribes of motivated people gather around a larger mission and vision to become innovative as they celebrate their corporate identity.  (e.g. Zappos values fun, creativity, and being a little bit weird).

Stage 5:  LIFE IS GREAT!  The tribe that demonstrates this is the Truth and Reconciliation Commission of South Africa.  Archbishop Desmond Tutu and others rallied others to find common ground so that South Africa was able to avoid the fate of other nations like Rwanda.

There are three possibly counter-intuitive things that leaders of tribes know:

1.  Leaders are fluent in all five stages of tribal development.  The Declaration of Independence highlights the stage five goals of  “inalienable rights,” but most of the document makes references to stage two complaints about life under the rule of a tyrant.  Martin Luther King’s most famous statement “I have a dream” was a stage three comment from a leader of a stage five movement.  We have to speak to where our people are even as we nudge them forward.  (Organizational tribes break down along these lines: Stage 1 – 2%, Stage 2 – 25%, Stage 3 – 48%, Stage 4 – 22%, Stage 5 – 2%.  Stage 5 tribes will change the world!)

Leaders are not content to leave people where they found them!  So the following learnings are paired:

2.  Tribes can only hear one stage above and below where they are.

3.  Leaders nudge people and their tribe to the next stage.

Logan close his talk with a challenge to form triadic relationships.  Our typical response to networking is to become a hub of connection.  Logan suggests we introduce ourselves to another person and then help them make another connection in order to build a innovative movement.  World-changing tribes connect not just to a leader but to each other so the momentum continues at all levels of an organization.

We all form tribes, but what kind of an impact are the tribes you are part of making?  Will your tribe change the world?

Leadership Lessons from Chuck Swindoll

The folks at Out of Ur picked up some key lessons at Catalyst from Chuck Swindoll:

1) It’s lonely to lead. Leadership involves tough decisions. The tougher the decision, the lonelier it is.

2) It’s dangerous to succeed. I’m most concerned for those who aren’t even 30 and are very gifted and successful. Sometimes God uses someone right out of youth, but usually he uses leaders who have been crushed

3) It’s hardest at home. No one ever told me this in Seminary.

4) It’s essential to be real. If there’s one realm where phoniness is common, it’s among leaders. Stay real.

5) It’s painful to obey. The Lord will direct you to do some things that won’t be your choice. Invariably you will give up what you want to do for the cross.

6) Brokenness and failure are necessary.

7) Attititude is more important than actions. Your family may not have told you: some of you are hard to be around. A bad attitude overshadows good actions.

8) Integrity eclipse image. Today we highlight image. But it’s what you’re doing behind the scenes.

9) God’s way is better than my way.

10) Christlikeness begins and ends with humility.

Chuck also added the following:

1) Whatever you do, do more with others and less alone

2) Whenever you do it, emphasize quality not quantity.

3) Wherever you go, do it the same as if you were among those who know you best.

4) Whoever may respond, keep a level head.

5) However long you lead, keep on dripping with gratitude and grace

George Bullard on a Congregation’s Future

Sometimes my mentor and friend George Bullard comes up with cumbersome names for important topics. For instance, I learned more about how congregations live, thrive, survive, and often die from George’s book Pursuing the Full Kingdom Potential of Your Congregation than I have from several other training events on congregational development. His book fleshes out the Spiritual Strategic Journey model that marks his long work as a coach, consultant, and judicatory official. The book is tremendous, the process is spirit-filled and leads to proactive movement – we just have to help rename the process.

My prelude is offered to lead you to another one of George’s lists. This list results from a series of posts at his blog Bullard Journal. Depending on your needs, George is making these posts available in a personal edition or presentation edition along with an opportunity to participate in a coaching conversation with him and your peers. Pray through your situation.

Your congregation is likely to exist 10 years from now if:
01: It has High Expectations of its Members
02: It has an Empowering Vision
03: It has a Shared Vision
04: It has Clear Core Values
05: It Is Intentional
06: It Is Kingdom Focused
07: It Is Contextually Relevant
08: Its Attendance Is Growing
09: Four Involvement Factors Are Present
10: It Is Experiencing Conversion, Biological, and Transfer Growth
11: Its Relationships Are About True Friendships
12: Its Worship Is a True Encounter with God
13: Its Worship Attendance Is Over 135
14: Its in the childhood to just retiring stage in the Life Cycle
15: The average age of the active congregation is less than 50
16: The average tenure of the active congregation is less than 15 years
17: At least 20 percent of your active adults members are tithers
18: More than 30 percent of your budget is focused on programs and missions
19: It has sufficient conflict capacity (i.e. it knows how to disagree in healthy ways)
20: It has empowering and shared leadership
21: It has empowering management
22: It has no significant debt
23: It has no dependence on endowments
24: Its facilities are in good shape
25: It is obviously Christ-centered

What else would you add to George’s list, and better yet, what new title would you give it?

Join in on the NINES Conference

Recently I have become intrigued with folks who challenge each other to say something powerful in a short time. First I met the folks at TED Talks who moved their live conference format to the web. At their conferences a wide variety of speakers had exactly fifteen minutes to present an idea. They now have taken their “riveting talks by remarkable people, free to the world” to the web with over 500 talks available online.

Then last month my colleagues Doug Ward and Dennis Peay introduced me through their tweets to a similar event in Raleigh called Ignite Raleigh. At that event presenters had 5 minutes and 20 slides with to meet the challenge “enlighten us, but make it quick!” By the way, you may want to check out Derek Brown’s “What Would Jesus Tweet” presentation.

Now the folks at Leadership Network and Catalyst have combined to bring together 70 presenters who were asked the question “If you had nine minutes to talk one-on-one with thousands of church leaders, what is the one thing that you would tell them?” The result in a series of nine minute videos that start running at 9:09 AM (CDT) on 09/09/2009. Its free, you can eat and drink your own snacks, check your email, send a tweet, and update your Facebook status and never leave home! What’s not to like!

For more information and to register click over to The NINES Conference now!

Join in on the NINES Conference

Recently I have become intrigued with folks who challenge each other to say something powerful in a short time. First I met the folks at TED Talks who moved their live conference format to the web. At their conferences a wide variety of speakers had exactly fifteen minutes to present an idea. They now have taken their “riveting talks by remarkable people, free to the world” to the web with over 500 talks available online.

Then last month my colleagues Doug Ward and Dennis Peay introduced me through their tweets to a similar event in Raleigh called Ignite Raleigh. At that event presenters had 5 minutes and 20 slides with to meet the challenge “enlighten us, but make it quick!” By the way, you may want to check out Derek Brown’s “What Would Jesus Tweet” presentation.

Now the folks at Leadership Network and Catalyst have combined to bring together 70 presenters who were asked the question “If you had nine minutes to talk one-on-one with thousands of church leaders, what is the one thing that you would tell them?” The result in a series of nine minute videos that start running at 9:09 AM (CDT) on 09/09/2009. Its free, you can eat and drink your own snacks, check your email, send a tweet, and update your Facebook status and never leave home! What’s not to like!

For more information and to register click over to The NINES Conference now!

Join in on the NINES Conference

Recently I have become intrigued with folks who challenge each other to say something powerful in a short time. First I met the folks at TED Talks who moved their live conference format to the web. At their conferences a wide variety of speakers had exactly fifteen minutes to present an idea. They now have taken their “riveting talks by remarkable people, free to the world” to the web with over 500 talks available online.

Then last month my colleagues Doug Ward and Dennis Peay introduced me through their tweets to a similar event in Raleigh called Ignite Raleigh. At that event presenters had 5 minutes and 20 slides with to meet the challenge “enlighten us, but make it quick!” By the way, you may want to check out Derek Brown’s “What Would Jesus Tweet” presentation.

Now the folks at Leadership Network and Catalyst have combined to bring together 70 presenters who were asked the question “If you had nine minutes to talk one-on-one with thousands of church leaders, what is the one thing that you would tell them?” The result in a series of nine minute videos that start running at 9:09 AM (CDT) on 09/09/2009. Its free, you can eat and drink your own snacks, check your email, send a tweet, and update your Facebook status and never leave home! What’s not to like!

For more information and to register click over to The NINES Conference now!

Learn to tell your story …

We live out a stories about who we are, not a list of propositions. This may not seem obvious to some of us, but its true. Kaihan Krippendorff, one of Fast Company’s Expert Bloggers, noted the following in a post yesterday about the power of narratives:

When humans first started to communicate with each other, they did so by sharing stories. They kept their history and traditions alive by spinning a tale to connect a sequence of events. Because this has been going on for so long, there is something instinctive in our brains that makes us attuned to narratives and stories.

Stories are how we learn. As Iacoboni explains, “Early on in life we learn a lot of things through stories. As a child, you listen to your parents and teachers and you learn lessons from their stories about right and wrong. When you go to bed, you are told stories. There is something almost primal about our evolution and development that leads us back to listening to stories.”

So to be a great communicator, a person needs to understand the importance of using narratives. To get people excited about a new idea or thought, he or she needs to be a great storyteller.

I appreciate that Krippendorf left us with homework.

1. Does my company have a story? Where did we come from and how did we get here?
2. Can I craft my company narrative in a way that other people can relate to?
3. Can reliving my company narrative on a daily basis make my business stronger and more focused?

I got to get to my homework now, so why are you still reading?

What’s in a name? Mission or Church?

Brad Abare over at Church Marketing Sucks described traveling to Hawaii for a co-worker’s wedding. While there they worshiped at Blue Water Mission, a new church in downtown Honolulu. Brad was struck by the name and it got him to thinking about “Another name for church?” Brad posts the following:

Mission. I think I like it. The word “mission” conjures up all sorts of things in my mind, including:
* Intentionality and focus
* A task or duty to be completed
* Sending out or being sent
* A haven and refuge
* A spiritual place
In other words, mission sounds a lot like church!

Brad left me with the question what defines church? What does the word church conjure where you live? For those who are leaders of other organizations and businesses what words describe what you do? Do they make sense to a broader public? Just wondering …

Customer Service — How Much Is Enough?

Seth Godin challenges me on a regular basis with his leadership and communicating advice. His simple piece, Spare No Expense!, actually is a piece challenging folks to consider sparing some expense on customer service. Consider the following graph:

costs -vs- # customers served
costs -vs- # customers served

Seth describes the graph this way:

    In the chart, for example, (a) represents the cost of good signage at the airport, or clearly written directions on the prescription bottle or a bit of training for your staff. It pays off. Pay a little bit and you help a lot of people to avoid hassles. The utility per person isn’t huge, but you can help a lot of people at once.
    (b) is the higher cost of a bit of direct intervention. This is the cost of a call center or a toll free number or an information desk. You’re paying more, you’re helping fewer people, but you’re helping them a lot.
    (c) is where it gets nuts. (c) is where we are expected to spare no expense, where the CEO has to get involved because it’s a journalist who’s upset, or where we’re busy airlifting a new unit out to a super angry customer. The cost is very high, the systems fall apart and only one person benefits.

Here is where it gets tricky. The “spare no expense” desperate attempt to satisfy one can kill the whole enterprise. We often think that if we “spare no expense” we can make a problem or a problem customer go away. And here’s the killer, once we have done this for one person we have set a standard that now must be met for all customers. Organizations need to think this one through. Seth suggests we learn to say internally, “we need to be disciplined and help more people, even if that means that some special cases will fall through the cracks.” It hurts when some people walk away disappointed, but “spare no expense” may ultimately mean destruction.